Shipping policy

We ship worldwide. We offer free shipping on orders above $49 USD. And $8.00 USD shipping cost for orders below $49 USD.

Taxes Included

We want to make your shopping experience as seamless as possible. All applicable taxes and customs duties are included in your order total, so you should not be charged any hidden or unexpected fees upon delivery. If you are asked to pay an additional customs charge, please retain proof of payment and contact our customer support team. Once verified, we will reimburse the applicable amount.

Standard Shipping Times

• North America
United States (Mainland): 5 - 12 days
Alaska, Hawaii, and other US regions: 10 - 20 days
Canada: 5 - 14 days
Mexico: 10 - 17 days
• Europe: 5 - 12 days
• Australia/New Zealand: 6 - 14 days
• Asia
Southeast Asia: 5 - 8 days
Other Regions: 5 - 14 days
• Latin America: 10 - 20 days
• Other Countries: 10- 20 days

Express Shipping Times: 4 - 8 days

Available for Selected Products in the Following Countries:
• United States(Mainland)
• United Kingdom
• France
• Germany
• Italy
• Austria
• Spain
• Netherlands

Priority Shipping Times: 3 - 5 days

Available for Selected Products in the Following Countries:
• United States(Mainland)
• Canada
• United Kingdom
• France
• Germany
• Italy
• Austria
• Spain
• Portugal
• Netherlands
• Australia
• New Zealand
• United Arab Emirates
• Saudi Arabia

Processing Times

Orders take 2-3 business days to process after placing the order before shipping out. We do not ship out on weekends.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from our system via email providing you with a tracking number.

If you do not receive this notification, please check your spam folder before contacting support@masuhome.com.

Unexpected Delays

In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

If you have any other questions, feel free to contact us at support@masuhome.com. Our support is available on business days from Monday to Friday at 9 am - 9 pm PST. Thank you for your patience.