Once your order has been placed we are unable to cancel it. If you need to change delivery information amend your order details, please contact us right away at support@masuhome.com. Once the order is processed we will be unable to make any changes. We kindly request that you wait until the order arrives and then follow the return procedure.

For sudden instances or cases, we will make it up to you by sending a replacement. We take great care in selecting the manufacturers of our curated collection. If you discover a flaw or fault in the item, please contact us within the first 48 hours of receiving it.

Step 1 : Initiate your return/exchange

E-mail us at support@masuhome.com and let us know your order number. Our customer service representatives determine eligibility for refunds and exchanges and then a “Return & Exchange” authorization will be sent to you.

Step 2 : Ship product back

Once our customer service has approved your request and provided our return/exchange address to you, please initiate the return/exchange within 3 working days by following our instructions. It's better to use the shipping method providing tracking information as well as a signature, so delivery can be confirmed. If the item to be returned/exchanged is shipped without a tracking number, the customer will be liable once the item is lost by the carrier and no refund will be issued.

Step 3 : Refund or exchange

When we receive your return, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

We recommend using these types of cards on all your transactions:

Visa, Mastercard, American Express, Discover, Diners Club.
Additionally, you can use Apple Pay, Google Pay, PayPal, and Shop Pay for a more seamless checkout experience.

Please note that all credit card payments are processed using 3D Secure (3DS), a payment authentication system to protect you against unauthorized use when you shop with us. A One-Time Password (OTP) is sent to your mobile number for authentication. Please contact your issuing bank regarding your card's enrollment for OTP.

Yes, we ship worldwide. We offer free shipping with order above $49 USD. And $8 USD shipping cost with orders below $49 USD.

Express Shipping Available for Selected Products in the Following Countries:
• United States(Mainland)
• United Kingdom
• France
• Germany
• Italy
• Austria
• Spain
• Netherlands

Priority Shipping Available for Selected Products in the Following Countries:
• United States(Mainland)
• Canada
• United Kingdom
• France
• Germany
• Italy
• Austria
• Spain
• Netherlands
• Australia
• New Zealand
• United Arab Emirates
• Saudi Arabia

Standard Shipping Times

• North America
   United States (Mainland): 5 - 12 days
   Alaska, Hawaii, and other US regions: 10 - 20 days
   Canada: 5 - 14 days
   Mexico: 10 - 17 days
• Europe: 5 - 12 days
• Australia/New Zealand: 6 - 14 days
• Asia
   Southeast Asia: 5 - 8 days
   Others: 5 - 14 days
• Latin America: 10 - 20 days
• Other Countries: 10- 20 days

Express Shipping Times: 4 - 8 days

Available for Selected Products in the Following Countries:
• United States(Mainland)
• United Kingdom
• France
• Germany
• Italy
• Austria
• Spain
• Netherlands

Priority Shipping Times: 3 - 5 days

Available for Selected Products in the Following Countries:
• United States(Mainland)
• Canada
• United Kingdom
• France
• Germany
• Italy
• Austria
• Spain
• Netherlands
• Australia
• New Zealand
• United Arab Emirates
• Saudi Arabia

Processing Times

Orders take 2-3 business days to process after placing the order before shipping out. We do not ship out on weekends.

Primarily, we ship out from fulfillment centers in the United States, Eastern Asia, and Western Europe. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section. Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless of how far they go.

When your items are shipped out, you should receive an automatic notification from our system via email providing you with a tracking number.

If you have trouble finding your tracking information, please contact support@masuhome.com for assistance.

If you noticed that your shipping address is incorrect, please be sure to contact us right away! We still can update it if the order has not been shipped yet. Once the order has been shipped, we are unable to change it anymore so please double check it before submitting an order.

In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

If you have any other questions, feel free to contact us at support@masuhome.com. Our support is available on business days from Mondays to Saturday at 9 am - 9 pm PST. Thank you for your patience.