Shipping Policy
Shipping Information
We ship worldwide. We offer free shipping with order above . And shipping cost with order below .
Duty and Custom Taxes Included
We want to make your shopping experience as seamless as possible, which is why all duty and custom taxes are included in our shipping costs. When you order from us, there are no hidden fees or unexpected charges. We handle the necessary import duties and customs taxes, ensuring a transparent and hassle-free process for our customers. If you have any questions or need further information, please don't hesitate to contact our customer support team. Your satisfaction is our priority.
Standard Shipping Times
• North America
United States (Mainland): 5 - 12 days
Alaska, Hawaii, and other US regions: 10 - 20 days
Canada: 5 - 14 days
Mexico: 10 - 17 days
• Europe: 5 - 12 days
• Australia/New Zealand: 6 - 14 days
• Asia
Southeast Asia: 5 - 8 days
Others: 5 - 14 days
• Latin America: 10 - 20 days
• Other Countries: 10- 20 days
Express Shipping Times: 4 - 8 days
Available for Selected Products in the Following Countries:
• United States(Mainland)
• United Kingdom
• France
• Germany
• Italy
• Austria
• Spain
Priority Shipping Times: 3 - 5 days
Available for Selected Products in the Following Countries:
• United States(Mainland)
Processing Times
Orders take 2-3 business days to process after placing the order before shipping out. We do not ship out on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from our system via email providing you with a tracking number.
If you do not receive this notification, please check your spam folder before contacting support@masuhome.com.
Unexpected Delays
In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
If you have any other questions, feel free to contact us at support@masuhome.com. Our support is available on business days from Mondays to Fridays at 9 am - 9 pm PST. Thank you for your patience.